Terms of service Terms of service

These terms

These terms are an agreement between you and [Company legal name] ("we" or "us"), the company that runs TidyBookings. They apply when you create an account or use TidyBookings to take bookings. If you use TidyBookings for a business, you confirm that you're allowed to accept these terms for it.

Clients who book through a business's booking page don't need an account. Their booking is with the business, under the business's own policies. Our privacy policy explains how their information is handled.

The service

TidyBookings gives a service business an online booking page and the tools behind it: services, staff availability, booking rules, client records and automatic booking emails. It is new, and we change it often. Features may be added, changed or removed.

Your account

• Give accurate information and keep your email address up to date. We send important notices there.
• Keep your login safe, and turn on two-factor login. You're responsible for what happens under your account, including the staff logins you create.
• Tell us at [Support email] if you think someone has got into your account.
• You must be at least [Minimum age] and able to enter a contract where you live.

Free, with common-sense limits

TidyBookings is free to use. To keep it running well for everyone, we may set limits on how much an account can use, such as the number of businesses, staff, bookings or emails, and we may change those limits. We'll tell you before a change that affects what you already use. If we ever introduce paid features, using them will be your choice, and we won't charge you without your agreement.

Acceptable use

Use TidyBookings only to take bookings for a lawful business. Don't use it to:

• offer illegal services, or harass, deceive or spam anyone;
• collect information from clients that you have no right to collect;
• upload content you don't have the rights to, or that is unlawful or harmful;
• get into accounts or systems that aren't yours, get around limits or security, or overload the service;
• copy, scrape or resell TidyBookings.

We may remove content or suspend an account that breaks these rules, as described under Ending your account.

Your business and your clients

TidyBookings is a tool for taking your bookings. You run your business, and you're responsible for:

• your services, prices, opening hours and booking rules, and for keeping the bookings you accept;
• how you deal with your clients, including cancellations, no-shows and refunds;
• your clients' personal information. You're its controller and we process it for you, as the privacy policy describes. You need a lawful basis to collect it and must tell your clients how you use it;
• checking that your booking page and emails are correct before you share your link.

The emails TidyBookings sends to your clients go out on your behalf and carry your business name.

Health care providers

TidyBookings is built for appointments, not clinical records. Don't store medical details about your patients in it. [Whether health care providers covered by HIPAA or similar laws may use TidyBookings, and whether a business associate agreement is offered.]

Your content

You own what you put into TidyBookings: your business details, logo, images, descriptions and client records. You let us host, copy, display and send it only as needed to run TidyBookings for you, for example to show your logo on your booking page. You confirm that you have the right to use what you upload.

Our software and name

We own TidyBookings, its software, design and name. These terms give you the right to use it as they describe, and no other rights.

Availability

We work to keep TidyBookings running, but we don't promise it will always be available, fast or free of errors. It may be down for maintenance or because of problems with our providers. Emails can be delayed or filtered as spam, so keep your own way of reaching clients about important appointments.

Changes to the service and these terms

We may change TidyBookings and these terms. When a change to these terms matters, we'll tell you by email or in TidyBookings at least [Notice period] before it takes effect. If you don't agree, you can stop using TidyBookings and delete your account. If you keep using it after the change takes effect, the new terms apply.

Ending your account

You can delete your account at any time from your settings. That deletes your account and the businesses you own, with their services, bookings and client records, and your booking pages stop working. A deletion can't be undone, so note anything you need first. [How long deleted data stays in backups]

We may suspend or close an account that breaks these terms, puts other people at risk, or that the law requires us to close. Where it's reasonable, we'll warn you first and give you a chance to fix the problem. If we stop offering TidyBookings altogether, we'll give you at least [Notice period] notice.

Disclaimers

TidyBookings is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond those in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the extent the law allows:

• we're not liable for indirect or consequential losses, such as lost profits, lost bookings, lost data or harm to your reputation;
• our total liability for all claims relating to TidyBookings is limited to [Liability cap].

Nothing in these terms limits liability that the law doesn't allow us to limit, such as for fraud or for death or personal injury caused by negligence, or takes away your rights as a consumer under mandatory law.

Governing law and disputes

These terms are governed by the laws of [Governing law]. Disputes go to the courts of [Jurisdiction]. If you're a consumer in the EU or the UK, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim there.

Contact

[Company legal name], [Registered address], [Country]. Email [Contact email], or use the contact form.